FREQUENTLY ASKED QUESTIONS

What are the requirements for installation? Do I need a smart TV?

You do not need a smart TV. If you don't have a smart TV, we will provide the necessary equipment. This is included in the sign-up fee.

Can I set it up myself?

No, it is necessary for us to provide installation.

Do you cater to all Melbourne suburbs?

Yes

What if I don't want all the channels?

During the installation appointment we will set up the channels you want. Just let us know if you do not want any channels. 

Do I need internet?

Yes

Can I cancel my  subscription?

Will I be refunded if I cancel my subscription early?

Can I only sign up online?

Can I pay cash?

How do I access technical support?

Can I access this service without a subscription?